ALL PRODUCTS SOLD BY VITALGEN LABS ARE FOR RESEARCH USE ONLY AND ARE NOT FOR HUMAN USE OF ANY KIND.
Privacy Policy
1. Overview
Vitalgen Labs ("Company," "we," "us"), operated by JEM Brands, is committed to protecting the privacy of individuals who visit our website and submit applications to purchase research compounds. This Privacy Policy describes how we collect, use, store, and disclose personal information in connection with our website at vitalgenlabs.com and vitalgenlabs.co.
2. Information We Collect
We collect information you provide directly when you submit a purchase application:
- Full name (first and last);
- Email address;
- Phone number;
- Institution or organization name;
- Professional credentials and license type;
- Description of research purpose;
- State or jurisdiction where research will be conducted;
- Eligibility acknowledgments and agreement to Terms of Sale.
We may also collect standard technical data automatically when you visit the site, including IP address, browser type, referring URL, and pages visited, through standard web server logs or analytics tools.
3. How We Use Your Information
We use the information you submit to:
- Review and process your researcher application;
- Verify buyer eligibility as required by our Terms of Sale;
- Communicate with you regarding your application and any orders;
- Maintain records of buyer institutions and intended research applications as required by applicable regulatory guidance;
- Comply with legal obligations, including any reporting requirements imposed by federal, state, or local law;
- Protect against fraud, misrepresentation, or unauthorized use.
4. Record Retention
We retain application and buyer records for a minimum of five (5) years, or longer as required by applicable law. Regulatory guidance governing RUO compound vendors may require documentation of buyer institutions and research purposes. Records may be disclosed to regulatory authorities upon lawful demand.
5. Disclosure of Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose information:
- To comply with a legal obligation, court order, or lawful government request;
- To enforce our Terms of Sale or protect the rights, property, or safety of the Company;
- To service providers acting on our behalf who are bound by confidentiality obligations;
- In connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the acquiring party agrees to honor this Policy.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal information we hold about you, subject to our legal obligations to retain records. To submit a request, contact us at hello@vitalgenlabs.com. We will respond within 30 days.
Note: We are legally required to retain certain application and transaction records and cannot delete records subject to mandatory retention under applicable regulatory frameworks.
8. Cookies and Analytics
Our website may use basic analytics (such as traffic volume and page views) to understand site usage. We do not use advertising trackers or behavioral profiling tools. If we use cookies, they are limited to functional purposes (e.g., session management). You may disable cookies in your browser settings; this will not affect your ability to submit an application.
9. Third-Party Links
Our website contains links to Eviwell Health (eviwellhealth.com), an affiliated education platform operated by JEM Brands. Eviwell Health has its own Privacy Policy, which governs information collected on that site. Vitalgen Labs is not responsible for the privacy practices of any third-party site.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 21, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date of the current version is shown at the top of this page. Continued use of our site after any update constitutes acceptance of the revised Policy.
12. Contact
For privacy-related inquiries:
hello@vitalgenlabs.com
Vitalgen Labs / JEM Brands
Omaha, Nebraska